Macintosh OS 8.6 and above Dial-up Internet Instructions

General Overview:

There are several tasks you need to do in order to fully utilize your InterComm dial-up Internet connection:

1. Configure your Mac to dial-in to InterComm
2. Install a web browser if needed

These instructions cover step 1, configuring your Mac's dial-up and networking software. If you need to perform step 2, click on each task for detailed instructions. If you're printing out these instructions to take home, be sure to print out any needed sets of instructions to take with you.

Detailed Instructions:

You need to do the following tasks, in the order given. Even if your Macintosh already has one or all of these software packages installed and configured, please follow through the instructions and confirm that the software is set up properly. Click on each task listed below for instructions on completing the task.

1. Install networking and dial-up software.
2. Configure networking software (Open Transport).
3. Configure dial-up software (Remote Access).
4. Test your setup by connecting to InterComm.

1. Install networking and dial-up software :

   1. Check and see if you have Apple's Open Transport and Remote Access software installed on your Macintosh. MacOS 9 comes with Open Transport networking and Remote Access software installed. In the unlikely chance the software was not installed when the operating system was installed, you can install this software from the MacOS 9 CDROM that came with your system.
      1. Click on the (apple icon, upper-left corner of your screen) and continue to hold down on the mouse button.
         
         
      2. Pull the mouse pointer down to Control Panels, pull over to the list of control panels, and pull your mouse pointer down to the bottom of the screen (note that you're still holding down the mouse button). The list is alphabetical; you might have to pull the mouse down to the bottom of the screen to see the end of the control panel list. If you see no TCP/IP control panel, you need to install Open Tranport.
         
         
      3. Now check if you have Remote Access installed. As in the step above, click on the Apple icon, pull the mouse pointer down to Control Panels, pull over to the list of control panels, and pull your mouse pointer down to the bottom of the screen (note that you're still holding down the mouse button). The list is alphabetical; you might have to pull the mouse down to the bottom of the screen to see the end of the control panel list. If you see no Remote Access control panel, you'll need to install this software.
         
         
      4. If you had both the Remote Access and TCP/IP control panels, you don't need to install any dial-up software; you can skip ahead to the Configuring Open Transport instructions.
         
         

   2. Installing Open Transport and Remote Access software:
      

      1. MacOS 8.6
         
         
         1. Insert your MacOS 8.6 CDROM, and reboot your mac while holding down the letter "c" key on your keyboard. Your mac will boot from CDROM.
         2. Double-click on the Full Install Pieces folder
         3. Double-click on the Software Installers folder
         4. Double-click on the Internet Access folder
         5. Double-click on the Installer, click Install when prompted. When done, reboot your Mac.
            
            
      2. MacOS 9
         
         
         1. Insert your MacOS 9 CDROM, and reboot your mac while holding down the letter "c" key on your keyboard. Your mac will boot from CDROM.
            
         2. Double-click on the Software Installers folder
            
         3. Double-click on the Apple Internet Access folder
            
         4. Double-click on the Install Internet Access installer. Click the Install button in the window that pops up. When done, reboot your Mac.

2. Configuring Network Software (Open Transport):
   1. Click on the (apple icon, upper-left corner of your screen) and continue to hold down on the mouse button.
      
      
   2. Pull the mouse pointer down to Control Panels, pull over to the list of control panels, and pull your mouse pointer down to the bottom of the screen (note that you're still holding down the mouse button). Highlight the TCP/IP control panel, then release the mouse button. The TCP/IP window pops up.
      
      
   3. Click on the Connect Via drop down menu, Select PPP. In the Configure drop down menu, select Using PPP server: In the Name server addr.: box, enter 216.105.196.6 The Search domains: text box may be left blank.
      

      Your TCP/IP control panel should look like this:
      
      

      

   4. Click on the square in the upper-left corner of the control panel to close the window; Save your changes when prompted.
      
      

3. Configuring Dial-up software (Remote Access):

   1. Click on the (apple icon, upper-left corner of your screen) and continue to hold down on the mouse button.
      
      
   2. Pull the mouse pointer down to Control Panels, pull over to the list of control panels, and pull your mouse pointer down to the bottom of the screen (note that you're still holding down the mouse button). Highlight the Remote Access control panel, then release the mouse button. The Remote Access window pops up. You need to make sure to:
      
      
      1. Click on the Registered User button
         
         
      2. Enter your username in the Name: field. This is the first part of your email address. You do not enter your entire email address, just the part before the @ sign. Example: your email address is waldo@domain.name; you put waldo in the Name: field.
         
         
      3. Optional: enter your email password in the Password: field and check the Save password box. Clicking the Save password box has the dial-up software remember your password, so you do not have to enter it each time you dial in. It will also allow anyone with access to your computer the ability to dial-in on your account without knowing your password. Leaving the box unchecked means you need to enter your password each time you dial-in.
         
         
      4. In the Number: field, enter the number you'll use to call InterComm. Our local access numbers are:
         
         

         Calling area	Access number
         Reno/Carson/Incline/Fernley	332-3888
         Dayton/Minden/Gardnerville	883-3399

         
         Your Remote Access control panel should look something like the following, though with your username in the Name: field, and the dial-up phone number appropriate for your location:

         
         
         If you have Call-Waiting service on the phone line hooked up to your modem: put *70, (that's asterix seven zero comma) before the phone number. That is, if you dial in to our modem pool in Reno, the phone number you'd enter is: *70,332-3888 as in:
         
         
         
         

      5. Click on the square in the upper-left corner to quit; save your changes when prompted.
         

   3. Click on the (apple icon, upper-left corner of your screen) and continue to hold down on the mouse button. Pull the mouse pointer down to Control Panels, pull over to the list of control panels, and pull your mouse pointer down to the bottom of the screen (note that you're still holding down the mouse button). Highlight the MODEM control panel, then release the mouse button. The MODEM window pops up.

      

      Make sure the Connect via: shows the correct port. Modem Port is normally where your external modem connects. Select internal modem if your modem is built into your mac.

      Make sure you select the correct model modem from the Modem: pick list. If your exact modem model does not appear in the list, select a similar model by the same manufacturer. Click on the square in the upper-left corner to quit; save your changes when prompted.
      
      

4. Connecting to InterComm:

   1. Click on the (apple icon, upper-left corner of your screen) and continue to hold down on the mouse button.
      
      
   2. Pull the mouse pointer down to Remote Access Status (about halfway down the menu), release. You'll see:
      
      
      
      Click Connect. If you successfully dial in, you should see a window like this:
      
      
      
      To disconnect, click on the Disconnect button. You can always bring this button to the forefront by clicking the Apple , then pull down and release on Remote Access Status.
      
      If you don't connect, see the Troubleshooting section, below.
      

Troubleshooting:

1. Modem not responding:
   
   
   
   Solution: If you have an external modem: Check that the modem is turned on and/or plugged in (as applicable). Check that the cable between your modem and computer is plugged in securely to both the computer and modem, and that it's in the proper port on the back of your computer (normally the modem port). Check that the Modems control panel lists your modem make and model, and shows the port your modem's plugged into (normally the modem port).
   
   If you have an internal modem, make sure the Modems control panel lists your modem make and model, and lists it as an internal modem (that is, not connected to the printer or modem port).
   
   If you continue to have problems, and you've checked all the above, you might try selecting a different modem make/model than what you have chosen in the Modems control panel. The Hayes modem models are pretty generic and might work with your modem (select Hayes Accura 28.8 and select the proper port). This sometimes works.
   
   
2. No dial tone:
   
   
   
   Solution: Check that the phone line to your modem is plugged into the proper jack; sometimes a modem has TWO, one for the phone line and one for you to plug in a telephone, if you so desire. Make sure the cord plugs into the LINE jack on your modem.
   
   Check that your phone line has dialtone: unplug the phone cord from your modem and plug in a phone, see if you have dialtone. If not, you have either a bad phone cord or a bad phone line in your house.
   
   
3. Authentication failed:
   
   
   
   or:
   
   
   
   Solution: Check that you have the proper USERNAME and PASSWORD. If either the username or password is incorrect, you'll fail to authenticate when you dial in. Hint: if you successfully check your InterComm email from work , you use the same password to dial in. Note that the password is case sensitive: somepass is different than SOMEPASS, which differs from SomePass; check the caps lock key isn't on!
   
   Your username should be the first part of your email address, entered in small letters (if your email address is Waldo@775.net, your username is Waldo), assuming you do email with InterComm. If you simply dial in to InterComm, but do your email elsewhere, confirm your username with your district technology coordinator, assuming you're online, normally from work ;-)
   
   Check that your username and password are correctly set in the Remote Access control panel.
   
   
4. Random disconnects:
   
   Solution:
   
   • Do you have call-waiting on the phone line you're using to dial in to InterComm? If so, did you dial *70, along with the access number? See the Configuring PPP software instructions above.
     
     
   • Did someone just pick up the phone in your house? Too late... .

If you continue to have dial-in problems, see your district technology coordinator for assistance.

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